Our team is always learning and growing!  Our staff learned how to build and set containment and decontamination chambers under negative pressure. These containments are built on-site where there is bacterial growth or biohazard material. They trap potentially hazardous material from being inhaled, ingested, or contracted. Education = safety!

Standing over your toaster while it cooks your food can make it seem like it takes decades for you to get that perfect piece of toast, but you're doing it right! Never walk away from appliances when they are in use or yours could end up looking like this!

These little webs, also known as soot tags, are the result of the ionization process. If you've experienced a fire and you see webs lining surfaces, odds are you don't have a giant spider roaming about. You have soot tags!

When a faulty toilet leaves a water mess, we intervene! Our team set this up by drilling holes and putting these tubes up into the ceiling which then pushes air into the ceiling cavity and in turn, produces quicker drying time for the drywall as well as the subfloor from underneath. In this particular job, they were able to utilize multiple hoses in different areas all off of one air mover!

We pushed this SERVPRO tagline when our Decorah Franchise Project Manager, Sam Whitehead, and his wife, recently took in a stray cat. Entering their basement a day later, they never expected to see a litter of kittens! They took on the challenge with open hearts, just as Sam does in his SERVPRO work! They have been nurturing the kittens and mama until they are ready to go to their ‘fur-ever’ homes.

The face behind the phone! We want to give our Job File Coordinator, Derise some praise for her efforts of always being a friendly voice to our customers when they call! In addition to Derise's kind demeanor, we also want to thank the rest of our team for continually providing wonderful customer service for people in their times of need

SERVPRO of Black Hawk County was named Business of the Year, 2021. We’re proud that this award pays tribute to the owner, Scott & Libby Demuth, and all the employees who passionately & selflessly serve, helping people rebuild their lives after a catastrophe! We feel extremely privileged to be part of all the outstanding businesses and individuals that were awarded.

We would like to thank our wonderful bosses, Scott and Libby Demuth, and their dedication to our team. They make sure that each employee is cared for and devote their own time to assisting individuals who are in need of a helping hand. Thank you Libby and Scott for all you do!

Our wonderful Project Manager, Sam Whitehead, repping our SERVPRO pride at the Decorah Chamber of Commerce Annual Golf Outing! We had a goofy golf game at our hole where you could try to chip a very large marshmallow into our SERVPRO air mover with a big plastic club! 

This employee's break room has standing water in it but fortunately, SERVPRO was able to extract the water! Our technicians also set up air movers to get the floorings and wall dried up. 

This business had a sewer loss in their basement during the weekend. After the plumbers fixed the issue, we came in to extract water, dispose of solid waste, dispose of affected building material, and hard surface clean the cement floor as well as disinfect!

During this time, our staff will be wearing their face masks on the field as they work to clean and restore homes or businesses. This is for everyone's safety. Thank you for understanding. 

In order to restore homes and businesses "Like it never even happened," we've added a new construction manager to our team! With 20+ years in construction, he is looking forward to taking lead on large projects and training our restoration technicians on building and reconstruction services.

This apartment received significant structural damage from a fire. Our project manager walks through the rubble to assess the damage and plan a course of action to restore the apartment to its previous condition. 

Our restoration technicians are ready for any disaster that comes their way, no matter the time of day it occurs. Here we have our on-call team responding to a water loss during after hours. When concerning water, it's important to remediate the damage as quickly as possible to avoid a larger loss.

A water pipe leading to the AC condenser unit above the restaurant burst to cause a flood. After the pipe was repaired, our team came to extract water and set up multiple drying equipment throughout the building for faster drying.

This church is not holding in-person services at the moment for the safety of the congregation. The cleaning staff noticed areas of concern as they did their weekly cleaning and brought it to the attention of the leadership staff. We received a call to inspect and remediate potential mold growth. Luckily there was very little growth and we were able to replace a few panelings, remove affected drywall and clean with a microbial cleaner.

Our team takes pictures of content that is unsalvageable because of smoke damage. These items will be written down for insurance purposes so that the homeowner may possibly be compensated for it. Food that has been in a fire will not be saved for safety reasons.

We received a call about smoke damage because of a house fire that happened next door. We boarded up windows, replaced doorknobs, removed affected wall paneling, affected carpet, insulation from the porch ceiling, and remediated smoke damage.

Our cleaning technician wiped all high touched areas and flat surfaces on the first and second floor of the offices including 3 bathrooms, and the front lobby. We also wet fogged with our antimicrobial cleaner and wiped all areas again. We are glad to team up with businesses to provide a clean and safe environment for employees.

High humidity and water damage will promote mold growth if not dealt with immediately or appropriately. Our team wore protective equipment as they worked hard to remediate mold and mitigate water damage.

After a water loss in a home, our crew was called in to inspect the water damage. To the eyes, it didn't seem to look like significant damage but the moisture meter read that the drywall and flooring was still significantly wet. Our team cut 12' 2" of drywall in this living room to prevent mold growth and for faster drying.

After water damage occurred in the living room, our team began removing carpet. Upon pulling off the baseboard, we found a significant amount of growth. It was important to continue to take the carpet padding, carpet, and all the baseboards in the living room off to prevent further growth. We also sprayed antimicrobial cleaner on the flooring.

On Sunday morning, the homeowners of a cabin style home noticed water near their refrigerator. They managed to sop up the water but the hardwood flooring still began to cup on the sides. They also were unsure of the damage underneath the flooring. Unfortunately, we were called days after the loss so the flooring was not salvageable so our team removed the floors and began drying.

Our production technicians helped clean and disinfect the warehouse and offices of a commercial business. They washed high touch areas and frequently used equipment and applicated a light mist of our SERVPROxide cleaner.

We are grateful for the opportunity to provide general cleaning to commercial businesses especially when the employer's objective is to provide a clean and safe facility for their employees. 

Hardwood floor test station in the basement to demonstrate a mat drying system. The mat is placed on the affected hardwood and it's attached to a suction hose to lift the water from it. In situations where there is flooding and the hardwood flooring is affected, this equipment can help dry the flooring and prevent cupping that occurs when the wood becomes saturated with water.

Best used to dry dense materials like plaster-lathe often found in older constructions. This equipment could be useful in the Decorah area where there are many older builds. While older homes have a lot of charm and character, it isn't uncommon to experience water issues in the home especially in the basement. 

This is soot particles that have stucks together to forms webbing. After a fire with heavy smoke and soot, you can find these webbing on ceilings, in the corners of rooms or closets, ceiling fans, and amongst other places.

After a fire in Waucoma, IA began in the master bedroom, smoke filled multiple areas such as this spare room. Smoke rises so the smoke left soot marks on the walls and soot tags or webs. 

A house fire broke out in a bedroom while the homeowners were out of town for the weekend. The cause of loss is suspected to be arson after a break-in. The fire started on top of the bed and contained just to the bedroom.

A fire in a home can get so hot that the windows blow out. Although the damage seems severe and salvageable, most of the time we are able to come in and clean out content, demolish unsalvageable building material, Neutralize or remove the smoke odor, and then make it look "Like it never even happened," with construction. In the meantime, we protect further damage in your home by boarding up the windows and doors.

If you see a collection of water on several areas of your flooring, use a towel or rag to soak up as much water as you can. We recommended checking up on your unfinished basement weekly and especially when it rains. If water continues to seep inside your basement, mold may become an issue.

This older home in Oelwein has experienced a few foundational settling and water is seeping into the basement causing high humidity. High humidity promotes mold growth. When we remediate mold, we make sure to contain the room so mold spores do not spread to other areas of your home.

It is not uncommon to receive a water damage loss because of a sump pump failure. Sump pumps are usually installed inside floor pits to help pump out the water once it's filled a certain point. In a heavy rainstorm, the water coming in towards the floor pit may be more than the intake of the pump so therefore, it floods inside your home. We can help extract water and dry your home.

Mold likes to grow in moist places so it's not unusual to see mold in your laundry room or basement. We were able to inspect the mold issue and get started on remediation.